Privacy policy
PRIVACY POLICY
Last updated: September 11, 2026
This Privacy Policy explains how ReliqueDept (“ReliqueDept”, “we”, “us” or “our”) collects, uses, stores and shares personal data when you visit our online store, place an order, contact us or otherwise use our services.
We take the protection of your personal data seriously and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”), where applicable.
1. DATA CONTROLLER
The controller responsible for the processing of personal data through this online store is:
ReliqueDept
Owner: Hannes Simeon Werner
Sole Proprietorship
Kirnbergstraße 12
78256 Steißlingen
Germany
Email: reliquedept@hotmail.com
2. PERSONAL DATA WE COLLECT
Depending on how you interact with our store, we may collect and process the following categories of personal data:
Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, such as products ordered, order history, order value, returns, refunds and shipping information.
Payment information, such as information required to process your payment. Payment information may be processed directly by Shopify and the payment provider selected during checkout. We generally do not receive or store complete payment card details ourselves.
Account information, where customer account functionality is available, such as account details and preferences.
Communications, including information you provide when contacting us regarding an order, product, return, complaint or other inquiry.
Technical and usage information, such as IP address, browser type, device information, operating system and information regarding how you interact with our website.
Cookie and similar technology information, where cookies or comparable technologies are used.
3. HOW WE COLLECT PERSONAL DATA
We may obtain personal data:
- directly from you, for example when you place an order, create an account or contact us;
- automatically when you visit or use our website, including through cookies and similar technologies;
- from service providers involved in operating our store and fulfilling orders;
- from payment, shipping, analytics, advertising or other partners where applicable and permitted by law.
4. PURPOSES AND LEGAL BASES OF PROCESSING
We process personal data only where we have an appropriate legal basis.
Performance of a contract – Article 6(1)(b) GDPR
We process personal data where necessary to:
- process and fulfill orders;
- process payments;
- arrange production, fulfillment and shipping;
- communicate regarding orders;
- process returns, refunds or complaints;
- provide customer service;
- manage customer accounts where applicable.
Compliance with legal obligations – Article 6(1)(c) GDPR
We may process and retain personal data where necessary to comply with legal obligations, including tax, accounting, commercial and consumer protection requirements.
Legitimate interests – Article 6(1)(f) GDPR
Where permitted by law, we may process personal data based on our legitimate interests, including:
- protecting our store against fraud and abuse;
- ensuring the security and functionality of our website;
- establishing, exercising or defending legal claims;
- improving our services and business operations.
Where we rely on legitimate interests, we consider whether our interests are overridden by your rights and interests.
Consent – Article 6(1)(a) GDPR
Where legally required, we obtain your consent before processing personal data, particularly for certain non-essential cookies, analytics or marketing technologies.
You may withdraw your consent at any time with effect for the future.
5. SHOPIFY
Our online store is hosted and operated using Shopify.
Shopify provides the technical e-commerce infrastructure required to operate our store and may process personal data including device information, usage information, contact information, order information and transaction information.
Personal data submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.
Shopify may also process certain personal data for its own purposes where it acts as an independent controller.
Further information about Shopify's processing of personal data is available in Shopify's privacy documentation.
6. PRINTIFY AND ORDER FULFILLMENT
We use Printify and production partners available through Printify to manufacture and fulfill certain products.
When necessary to fulfill your order, relevant personal data may be transmitted to Printify and/or the production provider responsible for your order.
This may include:
- your name;
- shipping address;
- order information;
- product and variant information; and
- other information necessary to produce and deliver your order.
This processing is necessary for the performance of your purchase contract pursuant to Article 6(1)(b) GDPR.
Depending on the production provider and delivery destination, personal data may be processed outside Germany or the European Economic Area.
7. PAYMENT PROCESSING
Payments are processed through the payment methods available during checkout.
Depending on the payment method you select, personal data necessary to complete the transaction may be transmitted to Shopify and/or the relevant payment service provider.
The respective payment provider may process personal data in accordance with its own privacy policy.
We generally do not receive or store your complete credit or debit card details ourselves.
8. SHIPPING PROVIDERS
In order to deliver your order, necessary personal data may be shared with shipping and logistics providers.
This typically includes your name, delivery address and other information necessary to complete delivery.
The specific shipping provider may vary depending on your delivery destination, selected shipping method and the Printify production provider fulfilling your order.
Processing necessary for delivery is based on Article 6(1)(b) GDPR.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Some technologies are necessary for the operation of the store, including functionality relating to checkout, security, shopping carts and customer preferences.
Where required by applicable law, non-essential technologies, including certain analytics or advertising technologies, will only be used after obtaining your consent.
You may manage your choices through the cookie consent mechanism provided on our website, where available.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
10. MARKETING AND ADVERTISING
Where permitted by law and, where required, with your consent, we may process personal data for marketing purposes.
This may include sending marketing communications or measuring and improving advertising campaigns.
If we use third-party advertising or analytics technologies, such as advertising pixels or similar tracking technologies, these technologies will be addressed through our consent mechanism where required by applicable law.
You may withdraw consent to consent-based marketing processing at any time.
Marketing emails can also be unsubscribed from using the unsubscribe link contained in the relevant email.
Transactional communications relating to your orders may still be sent where necessary.
11. DISCLOSURE OF PERSONAL DATA
We may disclose personal data where necessary to:
- Shopify and providers supporting our online store;
- Printify and relevant production partners;
- payment service providers;
- shipping and logistics providers;
- IT, hosting and security service providers;
- professional advisers where necessary;
- analytics and advertising providers where applicable and legally permitted;
- public authorities or courts where required by law.
We only disclose personal data to the extent necessary for the respective purpose.
We do not sell personal data in the ordinary meaning of selling customer information for monetary compensation.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers or their subcontractors may process personal data outside the European Economic Area (“EEA”).
Where personal data is transferred to a country outside the EEA and no applicable adequacy decision exists, appropriate safeguards are used where required, such as the European Commission's Standard Contractual Clauses or another legally recognized transfer mechanism.
Where applicable, additional safeguards may be implemented.
13. DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.
Certain order, invoice, accounting and tax information may need to be retained for statutory retention periods even after an order has been completed.
Other personal data will be deleted or anonymized when it is no longer required and no legal basis for continued storage exists.
14. YOUR RIGHTS UNDER THE GDPR
Where the GDPR applies, you may have the following rights:
Right of access
You may request information about whether and how we process your personal data and obtain a copy of relevant personal data.
Right to rectification
You may request correction of inaccurate or incomplete personal data.
Right to erasure
You may request deletion of your personal data where the legal requirements are met.
Right to restriction of processing
You may request that processing of your personal data be restricted in certain circumstances.
Right to data portability
Where applicable, you may receive certain personal data in a structured, commonly used and machine-readable format and request its transmission to another controller.
Right to object
Where processing is based on Article 6(1)(e) or (f) GDPR, you may have the right to object to processing based on grounds relating to your particular situation.
Where personal data is processed for direct marketing purposes, you have the right to object to such processing at any time.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact:
15. RIGHT TO LODGE A COMPLAINT
You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection law.
You may in particular contact the supervisory authority responsible for your habitual residence, place of work or the place of the alleged infringement.
16. DATA SECURITY
We take appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can guarantee absolute security.
17. CHILDREN
Our store is not specifically directed at children.
We do not knowingly collect personal data from children where such processing would be prohibited by applicable law.
If you believe that a child has provided us with personal data unlawfully, please contact us so that we can take appropriate action.
18. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. If you follow an external link, we recommend reviewing the privacy policy of the relevant provider.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy where necessary, including to reflect changes to our services, service providers or legal requirements.
The current version will be published on this page together with the date of the latest update.