Versand
SHIPPING POLICY
Last updated: September 11, 2026
Thank you for shopping at ReliqueDept. This Shipping Policy explains how orders are produced, shipped and delivered.
1. ORDER PROCESSING & PRODUCTION
Most ReliqueDept products are made to order. This means that production generally begins after your order has been placed.
Orders are fulfilled by our print-on-demand production partners through Printify.
Production time may vary depending on the product, production facility, order volume and other circumstances. Production time is separate from the time required for shipping.
Once your order has been produced and shipped, you will receive a shipping confirmation where available.
2. DELIVERY TIMES
Estimated delivery times depend on the destination, product, production provider and selected shipping method.
For orders within Germany, delivery generally takes approximately 3–5 business days after dispatch, unless otherwise stated during checkout.
International orders may take longer depending on the destination country, production location, carrier and customs processing.
All delivery times shown in our store are estimates unless expressly stated otherwise. Actual delivery times may vary due to circumstances outside our reasonable control.
3. SHIPPING DESTINATIONS
ReliqueDept offers shipping to many countries worldwide.
Availability depends on the product, production provider, shipping carrier and destination. If shipping to your address is available, the applicable shipping options will generally be displayed during checkout.
Certain products or destinations may not be available at all times.
4. SHIPPING COSTS
Shipping costs depend on the destination, products ordered and applicable shipping method.
For orders within Germany, standard shipping is currently approximately €6.
For international orders, shipping rates vary by destination and order. The exact shipping cost applicable to your order will be displayed during checkout before you complete your purchase.
Any free-shipping offers, thresholds or promotional shipping rates will be displayed separately where applicable.
5. MULTIPLE PACKAGES
Products in the same order may sometimes be produced or fulfilled by different production facilities.
As a result, an order containing multiple items may arrive in more than one package and at different times.
Where applicable, separate tracking information may be provided for individual shipments.
6. TRACKING
Where tracking is available, you will receive tracking information after your order has been shipped.
Please note that tracking information may take some time to update after a shipping label has been created.
Tracking availability may vary depending on the destination and shipping provider.
7. INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an address can be changed after an order has been submitted.
If an order cannot be delivered due to an incorrect or incomplete address, please contact us so that we can review the available options.
Nothing in this section limits mandatory statutory consumer rights.
8. DELAYED SHIPMENTS
Occasional delays may occur due to high order volumes, production delays, carrier disruptions, customs processing, severe weather or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at reliquedept@hotmail.com and we will investigate the shipment where possible.
Any mandatory statutory rights relating to delayed delivery remain unaffected.
9. LOST PACKAGES
If tracking indicates that your package may have been lost in transit, please contact us at:
We will review the shipment and, where appropriate, contact the relevant fulfillment or shipping provider.
If a shipment is confirmed as lost, we will provide the remedy required under applicable law and may, depending on the circumstances, arrange a replacement or refund.
For consumer purchases, the statutory rules concerning the risk of loss during transportation remain unaffected.
10. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as reasonably possible at:
Please include:
- your order number;
- a description of the issue; and
- clear photographs of the product and, where relevant, the packaging.
This information helps us investigate the issue with our production and shipping partners.
Nothing in this Shipping Policy limits your statutory rights regarding defective, damaged or incorrectly supplied goods.
11. CUSTOMS, DUTIES & IMPORT TAXES
International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country.
Whether such charges apply depends on the destination, order and applicable local rules.
Where these charges are not collected during checkout, they may be charged separately by customs authorities, carriers or other relevant parties.
Customers are responsible for such charges to the extent permitted by applicable law.
Customs processing may also result in additional delivery time.
12. PRINT-ON-DEMAND FULFILLMENT
ReliqueDept uses print-on-demand fulfillment. Products may therefore be manufactured and shipped from different production facilities depending on product availability, destination and fulfillment requirements.
The shipping origin of a product does not necessarily correspond to the location of ReliqueDept.
Your purchase contract remains with ReliqueDept. The use of third-party production and fulfillment providers does not restrict mandatory consumer rights.
13. RETURNS
Shipping-related questions concerning returns are governed by our Return & Refund Policy and, where applicable, our Withdrawal Policy.
Please review these policies before returning a product.
Do not return products directly to a production facility or to an address shown on a shipping label unless we have specifically instructed you to do so.